William Bouguereau Birth of Venus painting

William Bouguereau Birth of Venus painting
Douglas Hofmann dying swan painting
The U.S. Department of Transportation's Office of the Inspector General is working on a final report for Congress that will assess how well major airlines have kept their voluntary pledge, made in June 1999, to improve air travel for disgruntled customers.The report will also examine the increase in flight delays, cancellations, and the impact of the Internet on ticket sales.Until the report is released (it's expected later this month) Congress has put on hold legislation concerning a passenger bill of rights.Still, the Inspector General's preliminary findings in June 2000 found the airlines had made "a clear and genuine effort at strengthening the attention paid to customer service, but bottom line results were mixed, and the airlines have a long way to go in restoring customer confidence."